Welcome to the official contact hub of TheCaption.pro. We understand that in the fast-paced world of digital content, especially for creators focusing on YouTube Shorts and Instagram Reels, every second counts. Our mission is to provide you with a seamless experience while using our AI-driven tools. Whether you are experiencing a technical glitch or have a query regarding your PRO license, we are here to assist you.
For all inquiries, support, and license-related issues, email us at:
contact@thecaption.pro(Estimated Response Time: 24-48 Hours)
Creating viral content for Instagram Reels and YouTube Shorts requires precision. A minor delay in caption sync can be the difference between a video that trends in the USA and one that is ignored. At TheCaption.pro, we take your feedback seriously. If you find that a particular font style is not rendering correctly or if the AI transcription needs adjustment for a specific accent, your input helps us evolve. However, please remember that we provide our tools "as is" to maintain our affordable $4.99 pricing model.
Most of our contact requests come from users who have upgraded to our Pro version to unlock the full 60-second video limit and premium fonts. If you have not received your license key after purchase via Lemon Squeezy, please check your spam folder before reaching out to contact@thecaption.pro. Provide your transaction ID in the email so we can verify and restore your access as quickly as possible. Please note that we are not responsible for lost or shared keys.
NO RESPONSIBILITY: By contacting us, you acknowledge that TheCaption.pro is not responsible for any loss of data, income, or social media engagement resulting from the use of our website. We do not guarantee a resolution for every technical issue, particularly those arising from user-side browser versions or hardware limitations.
RIGHT TO CHANGE: We reserve the absolute right to change any part of this website, its pricing, its terms, or its support availability at any time without prior notice. Communications sent to contact@thecaption.pro do not create a legally binding contract or guarantee of service. We are on the "saver side by law" and do not accept liability for any damages caused by the misuse of our tool or the information provided on this site.
We are constantly working to improve our AI's performance for YouTube Shorts and Instagram Reels. Your patience is appreciated as we process high volumes of requests from the global creator community. We strive for excellence, but we prioritize the stability of the platform for all users above individual custom requests.